Privacy Policy

Welcome to the Professional Institute of Massage Therapy (“PIMT”, “we”, “us”, or “our”). These Terms & Conditions apply to all purchases made through our online store (the “Service”). By placing an order, you acknowledge that you have read, understood, and agree to be bound by these terms.

1. Information We Collect

We collect the following categories of information when you browse our website, place an order, or contact us:

A. Personal Information Provided by You

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment information (processed securely through WooCommerce and its integrated payment gateways)
  • Order history

B. Automatically Collected Information

Via cookies and analytics tools, we may collect:

  • IP address
  • Browser type and version
  • Pages visited and time spent on the website
  • Device information
  • General location data (city/province level)

2. How We Use Your Information

We use collected information for the following purposes:

  • To process and fulfill orders
  • To deliver products to the PIMT campus or your shipping address
  • To communicate updates about your order
  • To improve website functionality and user experience
  • To respond to inquiries and customer service requests
  • To maintain website security
  • To comply with Canadian privacy laws and e-commerce requirements

We do not sell your information to third parties.

3. How Long We Keep Your Information

We retain your personal information for one (1) year from the date of collection unless a longer retention period is required for legal, tax, or regulatory purposes.

After one year, your information is securely deleted or anonymized.

4. Who We Share Your Information With

We share necessary personal information only with trusted service providers involved in operating our store and fulfilling orders:

A. WooCommerce & Payment Processors

For processing transactions, securely managing payments, and operating the e-commerce system.

B. Vendor (Crystal Clear Imprints)

For manufacturing and delivering branded merchandise purchased through our store.

C. Website Developer (Frankly,)

For site maintenance, troubleshooting, and secure management of store operations.

These third parties have access only to the information required to perform their services and are obligated to protect it.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Maintain shopping cart functionality
  • Track website performance
  • Improve user experience
  • Enable secure login and checkout

You may disable cookies through your browser settings, but certain parts of the site may not function properly without them.

6. Data Security

We take reasonable and industry-standard measures to protect your information, including:

  • Secure server environments
  • Encryption of payment data (handled by WooCommerce payment gateways)
  • Restricted access to personal data
  • Routine website updates and security monitoring

While we work to protect your personal information, no online transmission is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Withdraw consent (where applicable)
  • Request deletion of your information (within retention limits)

To make a request, contact us at the details below.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.”

10. Contact Information

If you have questions about this Privacy Policy or wish to request access to your information, please contact:

Professional Institute of Massage Therapy
114-701 Cynthia Street
Saskatoon, SK S7L 6B7

Email: saskatoon@pimtmassage.com
Phone: (306) 955-5833